I. Geographic Availability
Available products and services may vary depending on your region or device. In addition, there may be limits on where we can ship goods, or provide services or digital content. As of 1st of March 2019 we ship to the following EU countries: Spain, Portugal, Italy, Germany, France, The Netherlands, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Slovakia, Slovenia, Sweden and Switzerland.
II. Export Limitations
Products and services acquired from the Store may be subject to customs and export control laws and regulations. You agree to comply with all applicable international and national laws and regulations.
III. Delivery time information
Standard delivery times to mainland Spain, the Balearic Islands and the European Union are of a maximum period of 15 working days, excluding Saturdays, Sundays and public holidays. Nexiona shall not be held responsible for any delays caused by circumstances beyond its control.
By providing NEXIONA with a payment method, you:
- Represent that you are authorized to use the payment method that you provided and that any payment information you provide is true and accurate
- Authorize NEXIONA to charge you for any products, services or available content purchased using your payment method.
If you are taking part in any trial-period offer, you must cancel the service by the end of the trial period to avoid incurring new charges unless we notify you otherwise. If you do not cancel the service at the end of the trial period, you authorize us to charge your payment method for the product or service.
V. Payment methods accepted
You may pay with credit card, debit card or proceed to pay through bank transfer.
VI. Recurring Payments
When you purchase products, services or digital contents including a periodical renewal license (e.g., monthly, every 3 months, or annually (as applicable)), you acknowledge and agree that you are authorizing recurring payment, and payments shall be made to NEXIONA by the method you have chosen, until the subscription is terminated by you or by NEXIONA. In case you have chosen credit card as payment method, the recurring payment will be charged automatically. In case you have chosen bank transfer as payment method, we will contact you few days before expiry date of your license to remind you to proceed again with a new bank transfer to renew your license. We will send you a reminder to inform you that we will proceed to invoice license renewal amount using your chosen payment method. We will also provide you instructions on how to cancel the products or services. You should cancel your license before expiry date to avoid renewal invoicing.If the renewal is finally issued, we will contact you to inform you about the steps to follow to keep your license active.
VII. Product Availability and Quantity and Order Limits
Product prices and availability are subject to change at any time and without notice. NEXIONA may place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household. If the products or services that you ordered are unavailable, we may contact you to offer you an alternative product. If you do not choose to purchase the alternative product, we will cancel your order. NEXIONA may refuse or reject any order at any time, refunding you any monies you have paid for the order, for reasons which include, but are not limited to, if you have not met the conditions specified at the time of the order, if your payment cannot be processed, if the ordered products or services are not available, or for pricing or other errors. In the event of pricing or other errors, we reserve the right, in our discretion, to either (a) cancel your order or purchase or (b) contact you for instructions. In the event of cancellation, your access to the associated content will be disabled.
If applicable, NEXIONA will contact you to inform you about latest updates for your purchased product. In the same information we will also guide you about getting and installing the update.
IX. Software Licenses and Use Rights
Software and other digital content made available through the Store is licensed, not sold, to you. Software licenses obtained through the Store are subject to the license contract attached to the software, and you will be asked to accept license contract when purchasing, downloading and/or installing the software. Any reproduction or redistribution of software or merchandise not in accordance with the relevant license terms, usage rules, and applicable law is expressly prohibited and may result in severe civil and criminal penalties. Violators risk prosecution to the maximum extent of the law.
OTHER TERMS AND CONDITIONS:
Unless stated otherwise, prices shown in the Store exclude taxes that may apply to your purchase. Prices shown in the Store also exclude delivery costs. Taxes and delivery costs (as applicable) will be added to the amount of your purchase and shown on the check-out page. You are solely responsible for paying such Taxes and costs. Depending on your location, some transactions might require foreign currency conversion or be processed in another country. Your bank might charge you additional fees for those services when you use a credit or debit card. Please contact your bank for details.
XI. Return Policy
We will accept returns and exchanges for eligible products for 30 days from the date of purchase or download, as applicable. Simply return the eligible product in like new condition and in its original packaging, along with all parts, components, instruction manuals and documentation that were initially included.To proceed to return your product you should notify your decision before 30 days from the date of purchase. Contact us through e-mail email@example.com to inform us about your decision and we will start return process.When you make a qualifying return, we will credit the amount paid for the product and you will typically receive your refund before 14 days. Any refunds will be applied to the same account, and using the same method of payment, used to place the order.
XII. Customer Service
E-mail address to contact NEXIONA about any doubt regarding your order is firstname.lastname@example.org.